Atmdesk Driver

  1. Atmdesk Key

NCR 56XX & 58XX ATM'S (4th Generation & PersonaS)

Atmdesk Driver

WELCOM E TO THE NCR TRAINING BANK

  • The following four options are the acronym/abbreviation/shorthand ZYT in Linux. These are Media Handling 2.0 devices that require extended ATMdesk/Pro+ license or a repair center license. The Zytronic Projected Capacitive X-Y Controller Touchscreen Driver software is called the Universal Pointing Device Driver UPDD.
  • The canon thing.

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ATMdesk is an independent software provider not related to NCR. ATMdesk products are not officially endorsed by NCR. Support Resources - Drivers, Patches, Manuals, Customer.

Service AidsAugust 2006

56XX SERVICE AIDS

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book. Address correspondence to: WCS Learning - ATM Team NCR Corporation 1700 South Patterson, WHQ-2 Dayton, Ohio 45479 Copyright 2006 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved

Table of Contents

Atmdesk

Where to go for ATM Support and information? Level 2 Support for Self Service Terminals: Toll Free 1-800-446-2344 ATM Hardware and Software Support Pin 1213 ATMs at Sea Pin 1416 Financial Bas & APTRA Software Pin 1222 Parts Information: NCR Parts Analyst 1-800-446-2344 pin 7 VP 626-7113 International 770-487-7000 ask for Ext. 7113 PDRC PEACHTREE Web Site: http://153.85.63.125/partsweb.htm Dundee Electronic Parts Information Manual: http://www.dundee.ncr.com/scripts/ssgsccgi/webpim.dll?1 For Pubs or Software Tools: Information Products Publishing (IPP) 1-800-543-2010 Dundee Web Site: http://www.dundee.ncr.com/ssgsc/default.asp Dundee Information Search Site: Same as Dundee Web site http://www.dundee.ncr.com/ssgsc/default.asp (Click Find Information). Web page for the BAS product drivers. http://www.services.ncr.com/ce/library/librarydata/Branchautomation.htm ATM Kit and General Product information: Dundee Hotline 1-800-317-4542 International (X-for outside line) then dial 011-44-1382-59-2100 Customer Software Ordering: Call Local Field Sales Support NCR Power and Cable: 1-800-257-0458 VP 230-1000 International 919-460-8749 NCR Power and Cable supplies EPS Surge Suppression, Line conditioning, Premise Cabling, Build Data Cables, Supply Line Drivers and they will take Credit Card orders.

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56XX SERVICE AIDS

Where to go for ATM Support and information? AMC Atlanta Mas Hamilton Lock: Provides One Time Combinations (OTCs) for the Mas Hamilton lock U.S. Toll Free U.S. NCR Cell Phone Users Canada 800-446-2344 803-939-2222 905-819-4109 Pin 4261 Pin 4261 Pin 4261

Publications Download of the ATM SAMM, FM-0547 updates: Go to: http://www.dundee.ncr.com/INFOPROD/ATM_GST/index.htm and click on Field Service Documentation, this takes you to the Information Solutions, SAMM page. Select the item Download chapters and viewers for PDF files for some of the chapters. The ATM Resources Web site It provides you with a list of resources and information helpful in troubleshooting and repairing problems on the ATM. http://ncrwss1.ncr.com/atmlevel2/ FSD Americas Self-Service APTRA Web SiteThis internal site is THE source for U.S. Aptra documentation. At this site you will find general installation and release notes for US Standard Aptra Edge and Americas Aptra Advance NDC. http://www.ncrwss1.ncr.com/stdedge/ NCR Corporate Security: This web site provides information on ATM Security and other Corporate Security Procedures. http://iis.ncrnet.ncr.com/security/atm_info.asp

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Table of Contents

56XX ATM Service Aids Table of ContentsCHAPTER 1 - ATM MODEL INFORMATION ........................................... 1.1 HARDWARE MODULE LOCATIONS ..................................................................... 1.1 5670 ATM...................................................................................................... 1.1 5685 ATM...................................................................................................... 1.2 5675 ATM...................................................................................................... 1.3 5688 ATM...................................................................................................... 1.4 PersonaS 74 Front Access ............................................................................ 1.5 PersonaS 74 Rear Access.............................................................................. 1.6 PersonaS 75 Front Access ............................................................................ 1.7 PersonaS 75 Rear Access.............................................................................. 1.8 PersonaS 84 .................................................................................................. 1.9 PersonaS 85 ................................................................................................ 1.10 PersonaS 88 ................................................................................................ 1.11 PersonaS 86 ................................................................................................ 1.12 PersonaS 90 ................................................................................................ 1.13 PERSONAS 90e........................................................................................... 1.14 OPENING THE FACIA ON PERSONAS 75 VESTIBULE ATM.................... 1.15 OPENING THE FACIA ON PERSONAS 88 DRIVE UP TTW ATM .............. 1.19 CHAPTER 2 - ATM SUPERVISOR MENUS................................................ 2.1 NDC+ SUPERVISOR MENUS .............................................................................. 2.2 NDC+ UTILITIES MENU - SAMPLE TREE ........................................................... 2.3 HEALTH ERRORS ............................................................................................... 2.4 State Of Health 1 Errors ............................................................................... 2.4 State Of Health 2 Errors ............................................................................... 2.5 State Of Health 3 Errors ............................................................................... 2.5 APTRA ADVANCE NDC SUPERVISORS MENU STRUCTURE .............................. 2.6 APTRA EDGE SUPERVISORS MENU STRUCTURE- U.S. ....................................... 2.7 SYSTEM APPLICATION FOR WINDOWS EXAMPLE MENUS .................. 2.8

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56XX SERVICE AIDS

CHAPTER 3 - DIAGNOSTICS GENERAL INFORMATION .................... 3.1CUSTOMER-SPECIFIC PROCEDURES FOR ACCESSING NCR DIAGNOSTICS (SYSTEM APPLICATION) ON NT MACHINES. ................................................................ 3.1

Atmdesk Driver

Bank of America ............................................................................................ 3.1 Chase Bank.................................................................................................... 3.1 Fidelity Investments....................................................................................... 3.1 Fleet Bank...................................................................................................... 3.2 VCOM 7-11 ................................................................................................... 3.2 Wells Fargo ................................................................................................... 3.2 CLEARING NVRAM ...................................................................................... 3.3 ERROR REPORTING TCM CORES AND ELSB ......................................... 3.4 ERROR REPORTING STANDARD, NLX, AND ATX CORES .............................. 3.6 LEVEL 1 DIAGNOSTIC TEST RESULTS .................................................................. 3.7 M-Status......................................................................................................... 3.7 M-Data .......................................................................................................... 3.7 T-Data ........................................................................................................... 3.8 HEX CONVERSION CHART .................................................................................. 3.9 INSPECTING AND HARDCOPYING THE EJ LOG FILE .......................................... 3.10 EJ HELP SCREEN ............................................................................................. 3.11 EJ TIME SEARCH OPTION ................................................................................ 3.12 COPYING SECTIONS OF THE EJ LOG ................................................................. 3.13 CHAPTER 4 - ATM CONFIGURATION PROCEDURES .......................... 4.1 56XX/PERSONAS ATM CONFIGURATION PRINTOUT NDC+........................... 4.1 CHAPTER 5 - POWER SUPPLIES & POWER DISTRIBUTION.............. 5.1 POWER SUPPLY TEST CONNECTOR .................................................................... 5.1 POWER SUPPLY STATE OF HEALTH LED ........................................................... 5.1 AC DISTRIBUTION ASTEC AND SYSTEM POWER SUPPLY ............................... 5.2 AC DISTRIBUTION SLIMLINE POWER SUPPLY ................................................. 5.3 AC DISTRIBUTION SWITCH MODE POWER SUPPLY .......................................... 5.4 AC WIRING CONVENTIONS ................................................................................. 5.5 DC DISTRIBUTION HARNESSES ........................................................................... 5.5 POWER SUBSYSTEMS REFERENCE MATERIAL ...................................................... 5.6 POWER SUPPLY PART NUMBERS ................................................................ 5.6 iv

Table of Contents

Atmdesk Key

CHAPTER 6 - ATM PC CORES..................................................................... 6.1 TERMINAL CONTROL MODULE .......................................................................... 6.1 TCM ELECTRONICS CORE TRAY ....................................................................... 6.2 TCM CORE REFERENCES ................................................................................... 6.3 TCM CORE PART NUMBERS ............................................................................. 6.3 Original TCM Core PNs ............................................................................... 6.3 HI3 TCM Core PNs.